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Where can I redeem my voucher? All vouchers must be redeemed at Lucky Voice Private Karaoke on Poland Street in London. Call 020 7439 3660 to book. We're afraid that they cannot currently be used at any other branch of Lucky Voice. Back to Top How do I send someone a sing? Once you have created an account, click on 'Buy a sing'. Enter the value of the voucher you want to send to contribute to their karaoke room hire. Use our room rate table to help work out how much 'sing time' that will buy the recipient. Add any drinks you like to the order, then enter the recipient's name and mobile number and then pay. Your friend will be sent a SMS message which they can quote whilst booking their room at Lucky Voice Poland Street. The voucher amount will then be deducted from their final bill. Back to Top How do I send someone a drink? Once you have created an account, click on 'Buy a drink'. Choose the number of each type of drink you want to send. Select any sing time you want to add to the order, enter the recipient's name and mobile number and then pay. Your friend will be sent a SMS message which they can quote whilst booking their room at Lucky Voice Poland Street. The drinks you've ordered will be delivered to their room and their value taken off their final bill. Back to Top When I send a sing or a drink does it cost the person that I am sending it to any money? No. The admin costs are covered in the cost of the order. Back to Top What does the voucher message look like? Your lucky friend will get two text messages: What a treat! Emma G has bought you a sing and some drinks at Lucky Voice Private Karaoke. In a second you will receive a SMS voucher code to book with. Today is a good day. Here is your Lucky Voice Private Karaoke voucher ID12345678. Valid until 01/01/01. Call 02074393660 to book. T&Cs at buymeasing.co.uk Back to Top How long does the voucher last? The voucher has a life span of 12 months from the day you send it. Back to Top My voucher has expired. What can I do? I'm afraid that once the voucher has expired it cannot be used. Back to Top What can I spend my sing voucher on? Each Sing Voucher is for a set amount of money, say £50. The recipient of any such voucher can spend this amount on anything they'd like at Lucky Voice Poland Street as part of a room booking, so long as they spend it all on a single occasion. Back to Top If I don't spend all of my voucher amount in a single visit to Lucky Voice, can I carry the remainder over? We're afraid not. The total voucher amount must be spent in a single visit, on a single booking. Back to Top How long does it take the voucher to arrive? The SMS is sent the instant that you complete the transaction. You will need to check your account to see whether it has been delivered. Back to Top Do I get a receipt? Yes. Once you have bought a sing and/or a drink we send you an email with the details of your transaction on it. Back to Top How does my friend redeem the voucher? They make a room booking at Lucky Voice Poland Street by calling 020 7439 3660 or emailing bookmeup@luckyvoice.co.uk, and quote their code to the reservations agent. When they arrive any pre-ordered drinks will be brought to their room and any Sing Voucher amount will be deducted from their final room bill. Back to Top Can I resend the voucher? Yes you can (as long as it has not already been redeemed or has expired). Simply login to your account, find the voucher and send it again. Back to Top I've sent the voucher to the wrong number. What can I do? Eek. Contact our helpline {contact details here} and we will see if we can help you. Back to Top Who do you share my details with? We only share your details with HSBC but reserve the right to pass your details onto other companies to allow us to send your drink. What we will not do is pass your details on to third parties for marketing purposes. Back to Top |
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